About

This is just a short excerpt for the about page.

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Professionally, I have often played the role of facilitator between business intent and digital solutions. Today, I help organizations apply innovation methods & design thinking approaches to:

  • Discover technology-driven opportunities to transform their capabilities
  • Define actionable projects and initiatives with clear business benefit
  • Develop solutions aligned to both business intent and technology strategy

During my 20+ year career, I have:

  • Managed customer experience for large organizations in multiple industries
  • Designed end-to-end digital experiences & advisory capabilities for private bankers and clients
  • Advised CIOs and digital heads around the globe
  • Served as keynote speaker at major technology and industry events
  • Run numerous executive workshops on digital innovation and customer strategies
  • Authored and published research on digital commerce trends, strategies and management methodologies
  • Managed international marketing teams through both downturns and hypergrowth situations
  • Built and ran an international B2C e-commerce business operation from scratch

I’m a humanistic leader. I believe managers get the best results when they help their people cultivate positive self-expectations of high professional standards, rather than stress, anxiety and fear.

If you’re interested in knowing more, here is my LinkedIn page.