
Professionally, I have often played the role of facilitator between business intent and digital solutions. Today, I help organizations apply innovation methods & design thinking approaches to:
- Discover technology-driven opportunities to transform their capabilities
- Define actionable projects and initiatives with clear business benefit
- Develop solutions aligned to both business intent and technology strategy
During my 20+ year career, I have:
- Managed customer experience for large organizations in multiple industries
- Designed end-to-end digital experiences & advisory capabilities for private bankers and clients
- Advised CIOs and digital heads around the globe
- Served as keynote speaker at major technology and industry events
- Run numerous executive workshops on digital innovation and customer strategies
- Authored and published research on digital commerce trends, strategies and management methodologies
- Managed international marketing teams through both downturns and hypergrowth situations
- Built and ran an international B2C e-commerce business operation from scratch
I’m a humanistic leader. I believe managers get the best results when they help their people cultivate positive self-expectations of high professional standards, rather than stress, anxiety and fear.
If you’re interested in knowing more, here is my LinkedIn page.